Client care and difficult situations - The Massage London Forum https://themassagelondon.co.uk/community/client-care/ The Massage London Discussion Board en-GB Sat, 07 Nov 2026 17:08:47 +0000 wpForo 60 Free templates for massage therapists: consultation, aftercare, cancellations and CPD https://themassagelondon.co.uk/community/client-care/free-templates-for-massage-therapists-consultation-aftercare-cancellations-and-cpd/ Thu, 05 Nov 2026 16:24:36 +0000 We've added four free templates to The Massage London, which members can download and adapt for their own practice.

They're designed to help with some of the paperwork that comes with running a massage business.

What's available?

  • Client consultation form, including health questions, consent and treatment notes.

  • Aftercare sheet with general advice for clients following a treatment.

  • Booking and cancellation policy covering deposits, notice periods and missed appointments.

  • CPD log for keeping track of courses, workshops and professional development.

Each template is available as a printable PDF and an editable Word document, so you can add your own business details and make changes where needed.

Download the free templates here

You'll need to be signed in to access the downloads.

These are starting points rather than one-size-fits-all documents, so please check that they suit your treatments, insurer's requirements and professional standards.

We're also happy to improve them based on feedback.

Is there another form or document you think would be useful? Perhaps something you've had to create yourself that other therapists might benefit from?

]]> Client care and difficult situations Caroline Davies https://themassagelondon.co.uk/community/client-care/free-templates-for-massage-therapists-consultation-aftercare-cancellations-and-cpd/ Pregnant clients: how do you adapt, and when do you say no? https://themassagelondon.co.uk/community/client-care/pregnant-clients-how-do-you-adapt-and-when-do-you-say-no/ Mon, 02 Nov 2026 13:01:08 +0000 Pregnancy massage raises lots of questions, especially from newer therapists. When do you start treating? What positions do you use? When do you ask a client to check with her midwife first?

Please share your approach and any training you'd recommend. This thread is for therapists sharing practice; any client with a health concern should always speak to their midwife or GP.

Our client guide to pregnancy massage: https://themassagelondon.co.uk/pregnancy-massages-in-london/

]]> Client care and difficult situations Jessica https://themassagelondon.co.uk/community/client-care/pregnant-clients-how-do-you-adapt-and-when-do-you-say-no/ How do you handle no-shows and late cancellations? https://themassagelondon.co.uk/community/client-care/how-do-you-handle-no-shows-and-late-cancellations/ Sun, 01 Nov 2026 14:53:32 +0000 Every therapist has had a client simply not turn up. It costs you the booking and, if you rent a room, the room fee too.

What works for you?

  • deposits or card details at booking
  • a 24- or 48-hour cancellation policy, and do you actually enforce it?
  • reminder texts or emails
  • letting the first one go, then charging

How do you raise it with a regular client without losing them?

]]> Client care and difficult situations Jessica https://themassagelondon.co.uk/community/client-care/how-do-you-handle-no-shows-and-late-cancellations/