Privacy Policy

Last updated: 30 October 2026

This policy explains how The Massage London (“we”, “us”) uses personal data when you visit themassagelondon.co.uk or join our community forum. The Massage London is operated by The Massage London managed by Renomark Limited (06674376, 158 Uxbridge Road, London, England, W13 8SB), which is the data controller for the personal data described here. Contact: use our contact form.

What we collect

  • Account details: your username, email address and password (stored encrypted), and anything you add to your profile, such as a photo, location, website or biography.
  • Social login: if you sign in with Google, we receive your name, email address and profile picture from that provider. We do not receive your password.
  • Your posts: the topics, replies, messages and files you post. Public posts can be seen by anyone visiting the site.
  • Technical data: your IP address, browser type and the pages you visit, collected in server logs and used for security, spam prevention and to keep the site running.
  • Correspondence: messages you send us through the contact form, including reports and appeals, with your name and email address so that we can reply.

How and why we use it

  • To run your account and the forum, including sending account and notification emails you have chosen to receive. Lawful basis: our contract with you as a member.
  • To keep the community safe: preventing spam and abuse, moderating content and handling reports. Lawful basis: our legitimate interests and our legal obligations.
  • To send occasional community news, only if you opt in. Lawful basis: your consent, which you can withdraw at any time.

We do not sell your personal data.

Who we share it with

We use trusted service providers to run the site, including our web host (Eukhost), our email delivery provider (Brevo) and spam-protection services. They process data only on our instructions. We may also share information with the police or other authorities where the law requires it, or to protect someone’s safety.

Cookies

We use essential cookies to keep you signed in and to protect the site. We do not use advertising cookies. If we add analytics or other non-essential cookies, we will ask for your consent first.

How long we keep it

We keep your account data while your account is active. If you delete your account, we remove your personal details. Posts may remain in an anonymised form so that conversations still make sense, unless you ask us to remove them. Server logs are kept for a limited period for security purposes.

Your rights

You have the right to access, correct or delete your personal data, to object to or restrict how we use it, and to data portability. To make a request, use our contact form. If you are not happy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We may update this policy. The date at the top shows when it last changed.